Privacy Policy — How 97 PKR Game Protects Your Data

1 Introduction

At 97 PKR Game, we understand that privacy is a genuine concern, not a box to tick. When you create an account, deposit PKR, place bets on Cricket or PSL fixtures, or contact our support team, you are sharing personal information with us. This policy sets out exactly how that information is handled — what we collect, what we do with it, who we share it with under which circumstances, and how long we keep it.

We do not sell your personal data to third parties. We do not share it with advertisers. We collect only what is necessary to operate the platform securely and to process your PKR transactions accurately. Everything in this policy reflects actual practice, not aspirational language.

If you have questions about anything in this policy that are not answered here, you can reach the support team at [email protected]. We will respond to data-related queries within five working days.

2 Data We Collect

The information we collect falls into the following categories. We only collect what is reasonably necessary for each purpose.

Account Registration Data

When you create a 97 PKR Game account, we collect your full name, mobile number and date of birth. This information is used to set up and identify your account and to confirm that you meet the minimum age requirement of 18 years.

Identity Verification Data

Before your first withdrawal is processed, we may request a copy of a national identity document. This is used solely for verification purposes — confirming that the person requesting the withdrawal is the person who owns the account. Verification documents are stored securely and are not used for any other purpose.

Transaction Data

All deposits and withdrawals processed through your account are recorded. This includes the transaction amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), transaction reference numbers and timestamps. This data is necessary for accurate balance management and dispute resolution.

Betting and Gaming Activity

Your bet history, game play history, sports selections, stake amounts and settlement results are stored as part of your account record. This data is used to calculate balances, settle bets correctly, process bonus wagering requirements and provide accurate account statements.

Device and Technical Data

When you access the platform, we collect standard technical information including your IP address, browser type, device type and operating system. This data is used for security monitoring, fraud detection and improving platform performance — particularly important given that a large portion of our users access the platform on mobile data connections.

Support Correspondence

If you contact customer support, the content of that correspondence — including your query, any attachments you send and the support team's responses — is stored for service quality and dispute resolution purposes.

3 How We Collect Your Data

Data is collected through three main channels on 97 PKR Game:

• Directly from you — when you register an account, complete verification, make a deposit or withdrawal, place a bet, or contact support.
• Automatically — when you browse or use the platform, standard technical data such as your IP address, session duration and device type is collected through server logs and cookies.
• From payment providers — when a JazzCash, Easypaisa, Raast or bank transfer transaction is processed, the payment provider shares confirmation data with us including transaction reference numbers and timestamps. We do not receive your full mobile wallet login credentials from payment providers.

4 How We Use Your Data

Your data is used for the following purposes and no others:

• Creating and managing your account on 97 PKR Game.
• Processing PKR deposits and withdrawals through your chosen payment channel.
• Settling bets and casino game outcomes accurately against your account balance.
• Verifying your identity before processing your first withdrawal.
• Detecting and preventing fraudulent activity, multiple account use and bonus abuse.
• Sending transactional communications — deposit confirmations, withdrawal notifications and account security alerts.
• Responding to support queries and resolving disputes.
• Monitoring platform performance and fixing technical issues.
• Sending promotional communications about bonuses and offers, where you have not opted out of marketing messages.

We do not use your data to build advertising profiles, sell to data brokers or share with unrelated third-party commercial interests. Betting and transaction history is used only in the context of your account on this platform.

5 Payment Data & PKR Transactions

All financial transactions on 97 PKR Game are processed in Pakistani Rupees (PKR). When you deposit via JazzCash, Easypaisa, Raast, bank transfer or debit card, the transaction is processed by the respective payment provider. 97 PKR Game receives confirmation data from the payment provider — including the transaction amount, reference number and completion timestamp — but does not store your full payment credentials.

For card transactions, card numbers are processed by the payment gateway and are not stored on 97 PKR Game servers. For mobile wallet transactions, your JazzCash or Easypaisa mobile number is recorded as part of the transaction record for reconciliation and withdrawal routing purposes.

Transaction records are retained for a minimum of five years as part of standard financial record-keeping. This retention period is necessary for accurate account management and dispute resolution.

6 Data Sharing

97 PKR Game does not sell personal data. We share data only with the following categories of third parties and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks and card payment gateways receive the data necessary to process your PKR transactions. Each provider operates under their own privacy policy.
• Identity verification services — If we use a third-party verification service to confirm your identity documents, your verification data is shared with that service for this purpose only.
• Fraud prevention and security — Device and IP data may be shared with fraud detection services to identify suspicious activity, multiple accounts or automated bot behaviour.
• Game providers — Casino and slot game studios may receive a session identifier to deliver game content. They do not receive your full account details or payment information.
• Legal and regulatory obligations — We may disclose data if required to do so by a valid legal process or court order. We will not volunteer data beyond what is specifically required.

All third parties with whom we share data are required to handle it securely and use it only for the purpose for which it was shared.

7 Cookies & Tracking

97 PKR Game uses cookies and similar technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. Disabling these will prevent the platform from working correctly.
• Performance cookies — Used to collect anonymous data about how the platform is used — which pages are visited most, where users experience slowdowns and how long sessions typically last. This data is used to improve platform performance.
• Preference cookies — These remember your settings, such as your preferred language display, so you do not have to reset them each visit.

You can control cookie settings through your browser preferences. Blocking essential cookies will affect platform functionality. Blocking performance and preference cookies will not prevent you from using the core features of 97 PKR Game.

8 Data Security

We take the security of your personal data seriously. The following measures are in place to protect your information on 97 PKR Game:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form — we cannot read your password, and neither can our support staff.
• Access to personal data within the organisation is restricted to staff who require it to perform their role.
• Identity verification documents are stored in a separate, access-controlled environment from general account data.
• Suspicious login attempts trigger automatic security reviews and, where appropriate, account holds pending user confirmation.
• Regular security reviews are conducted on platform infrastructure.

No online platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, contact support immediately. In the event of a data breach that affects your personal information, we will notify affected users as promptly as possible.

You also play a role in keeping your account secure. Use a strong, unique password for your 97 PKR Game account. Do not share your login credentials with anyone. 97 PKR Game support staff will never ask for your password.

9 Data Retention

We retain personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required for legitimate operational and record-keeping needs. The general retention periods for different categories of data are as follows:

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual account.

10 Your Rights

As a registered user of 97 PKR Game, you have the following rights regarding your personal data. To exercise any of these rights, contact support at [email protected] with your registered mobile number and a description of your request.

• Right to access — You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction — If any personal data we hold is inaccurate or incomplete, you can request that it be corrected. For name or date of birth corrections, identity verification may be required.
• Right to deletion — You can request that your account and associated personal data be deleted, subject to our retention obligations for transaction records.
• Right to restrict processing — In certain circumstances, you can request that we limit how your data is used while a query or dispute is being resolved.
• Right to object to marketing — You can opt out of promotional communications at any time without affecting your ability to use the platform.
• Right to data portability — You can request your account and transaction data in a structured, readable format.

11 Minors

97 PKR Game is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we discover that an account has been registered by a person under 18, the account will be closed immediately, all data associated with it will be deleted, and any deposits will be returned through the original payment method where possible.

If you are a parent or guardian and believe that a minor has created an account on 97 PKR Game, contact support immediately at [email protected] with as much detail as possible. We will investigate and act promptly.

12 Changes to This Policy

97 PKR Game may update this Privacy Policy from time to time to reflect changes in platform operations, payment methods or legal obligations. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how your personal data is used or shared — registered users will be notified via the mobile number on their account. Continued use of the platform after an updated policy has been published constitutes acknowledgement of the changes.

We recommend checking this page periodically if data privacy is a priority for you. The policy is written in plain language so that any changes are easy to identify and understand.

13 Contact Us

For any questions, concerns or requests related to this Privacy Policy or your personal data, get in touch with the 97 PKR Game team:

Email: [email protected]

Support is available 24 hours a day, 7 days a week. For data-specific requests, include "Privacy" or "Data Request" in the subject line of your message and provide your registered mobile number so we can locate your account quickly. We aim to respond to all privacy-related queries within 5 working days.

For responsible gaming support or to activate account controls, visit the Responsible Gaming page, or raise a request directly with the support team.